Frequently asked questions

Use your full name and an email address you can access, then choose a unique password. Enter the remaining details requested by the registration form and complete any verification shown in your account.

Check the minimum and maximum amounts for your selected deposit method and investment. Opening an account and funding an investment are separate steps. Choose an amount you can afford to put at risk.

Submit the documents requested on the verification page and monitor the status in your account. Review depends on the information supplied. If further documents are needed, follow the instructions provided.

Open the deposit page to see the methods currently offered to your account. Follow the instructions for the selected method. For crypto payments, confirm the coin, network and address before sending funds.

A payment must be received and reviewed before it is credited. Network confirmations, the payment provider and any required checks affect the timing. Keep your payment reference and follow the deposit status in your account.

Choose an available method on the withdrawal page, enter the amount and destination, and review the details before submitting. Track the request in your account. Contact support with the withdrawal reference if it needs investigation.

Review the amount and any costs disclosed for the chosen payment method before submitting a request. Your bank, payment provider or blockchain network may apply separate charges.

Yes. The portfolio view brings together your stock positions, crypto holdings and investment plans. Review the allocation as a whole, since holding several assets does not by itself eliminate investment risk.

Read the stated rate, payout interval, number of cycles, funding limits and capital return conditions. Consider how long the money is committed. A published payout rate does not remove the risk of investing.

Review the quoted price and quantity requirements on the stock order screen. Check the total cost against your available balance and consider how the position would change your exposure to that company or sector.

Use a unique password and keep account credentials private. Complete identity checks when requested, sign out on shared devices and review your transaction history for activity you do not recognise.

Contact support promptly with the account activity or transaction reference concerned. Change your password if you suspect someone else has access. Never share your password or recovery link in a support message.

Select Forgot password on the sign in page and enter your registered email address. Follow the reset instructions in the email. If the link has expired or has already been used, request a new one.

Review the fields available on your profile and settings pages. Contact support from your registered email address if a detail cannot be edited or requires additional verification.

Use the contact page and select the topic that matches your request. For an existing account, use your registered email address and include the relevant transaction reference without sharing passwords or private keys.

Include the deposit or withdrawal reference, payment method, amount and date. For a blockchain payment, provide its transaction hash and network. Keep credentials and private keys out of your message.

Send a message through the contact page. Describe what you were trying to do, what happened and any reference or error message shown, so the team can review the issue.