Last updated October 19, 2026
Our Commitment to Your Privacy
At Favis, account registration, payments and support enquiries involve personal information. This policy describes the information collected, the purposes for processing it and your choices. Creating an account or using the services constitutes acceptance of these practices.
Information We Collect
Information you submit during registration, verification, transactions and support enquiries may include the following:
- Account Information: Registration and profile details such as your name, email address, username, phone number and country of residence.
- Financial Information: Account balances and records of deposits, withdrawals, trades and investment plan activity.
- Verification Documents: Identification, address evidence and other documents you submit when identity verification is requested.
- Communication Data: Support messages, related email correspondence and feedback submitted about an account or service.
Information Collected Automatically
Accessing the website creates technical records that may include:
- Your connection IP address, browser, operating system and device details.
- The pages accessed, navigation between pages and time spent using the website.
- Sign in times and records of activity relevant to account security.
How We Use Your Information
Account information and technical records support these purposes:
- Setting up and maintaining your account, recording transactions and delivering requested services.
- Reviewing identity documents and meeting applicable obligations concerning verification and the prevention of money laundering.
- Sending account notices, transaction updates, security communications and information about material service changes.
- Investigating suspicious activity, preventing fraud and maintaining or improving website operations.
Data Sharing and Disclosure
Personal information is not offered for sale, rental or trade. Disclosure may occur in these circumstances:
- Service Providers: Providers involved in website operations, payment processing or security may receive information needed for their work, subject to obligations to protect it.
- Legal Requirements: Information may be disclosed to meet a legal obligation, court order or government requirement, or to protect the rights and safety of the company, account holders or the public.
- With Your Consent: A purpose outside the disclosures described here requires your explicit permission.
Data Security
Protect your account information when accessing the platform or communicating with support:
- Check that you are using the correct website address before entering account credentials.
- Never include wallet private keys, seed phrases or account passwords in support messages.
- Report suspected unauthorised access and unfamiliar account activity promptly.
- Use a unique password and sign out when accessing your account from a shared device.
Data Retention
Information is retained while your account is active or while it is needed to deliver services. Closing an account does not remove records that must be kept for tax, audit or applicable compliance requirements. Transaction records and verification documents may be retained for up to seven years after closure.
Your Rights
Requests concerning your personal information may include:
- Access: Request a copy of the personal information held about your account.
- Correction: Correct available profile fields or request assistance with inaccurate information.
- Deletion: Request deletion of information, subject to records that must be retained by law.
- Portability: Request a copy of your information in a structured format commonly used for data transfer.
Cookies and Tracking
Cookies and similar technologies support signed in sessions, saved preferences and information about website usage. Manage cookies through your browser settings. Blocking cookies needed for account sessions may prevent parts of the website from working.
Updates to This Policy
This policy may change when data practices or applicable requirements change. Material changes will be communicated by email or a platform notice before taking effect. Refer to the date shown above when checking the current version.
Contact Us
Use the contact page for questions about the personal information associated with your account or to submit a data request.
Questions?
For clarification about this policy, contact our team with the section or account issue you would like reviewed.