Last updated October 19, 2026
Overview
At Favis, refund eligibility depends on the transaction type and the conditions below. Read these conditions before funding your account or activating a plan. Using the services constitutes acceptance of this policy.
Deposit Refunds
Funds deposited into your Favis account are intended for investment activity. A deposit refund request is assessed against the following conditions:
- Deposits that have not been used for any trading activity or investment within 14 days of funding may be eligible for a full refund.
- If a deposit was made in error (for example, an incorrect amount was entered), you must contact our support team within 24 hours to request a correction or refund.
- Refunds for cryptocurrency deposits will be processed back to the originating wallet address. Refunds for bank transfers and payment app deposits will be returned to the original funding source.
- All deposit refunds are subject to a processing fee of up to 5 percent to cover transaction costs and administrative expenses.
Investment Plan Refunds
Plan subscriptions commit capital under a stated payout schedule and term. Cancellation and refund requests are subject to these conditions:
- Investment plans can be cancelled within 48 hours of activation for a full refund of the invested amount, provided no payouts have been processed.
- After 48 hours, investment plans cannot be cancelled early. The invested capital is locked for the duration of the plan term and will be returned along with the final payout at plan completion.
- If a payout has already been processed for an investment plan, the plan cannot be cancelled and refunds are not available for that cycle.
Trading Losses
A decline in the value of an investment is different from a payment error. The following rules apply to trading disputes:
- Favis does not offer refunds for trading losses incurred through stocks, cryptocurrency, or any other market activity.
- The account holder is responsible for trading decisions. Assess position sizes and potential losses before placing an order.
- If you believe a trade was executed in error due to a technical malfunction on our platform, please contact support within 24 hours with your trade reference number for investigation.
Withdrawal Disputes
If you experience issues with a withdrawal:
- Withdrawals marked as pending can be cancelled from your transaction history. Once a withdrawal is marked as processed, it cannot be reversed.
- If a withdrawal has not arrived within the expected timeframe, please contact our support team with your withdrawal reference number for tracking and investigation.
- Incorrect wallet addresses or bank details provided by the user are not eligible for refunds. Please double-check all withdrawal details before confirming.
How to Request a Refund
Contact support from your registered email address. Include the transaction reference, payment method, amount, date and reason for the request. For a crypto deposit, include the transaction hash and network. Keep the payment record available while the request is reviewed.
Contact Us
Use the contact page to ask about eligibility or to request a review of a specific transaction. Include its reference so support can identify the record.
Questions?
For clarification about this policy, contact our team with the section or account issue you would like reviewed.